Light Poles Out?

The HOA staff conducts a drive-through of the community periodically to check for streetlight outages. We try to do this 2 to 3 times a year. We will report every light that is out during our drive-through to Dominion Energy, or to your neighborhood manager. In most cases it takes anywhere from a few weeks to a few months depending on the reason the light is out. In some extreme circumstances it can take longer for a repair/replacement. Usually when they have to order a new pole it can take much longer.



Blue

There is an overhead problem and repairs may take 2-3 weeks.


Green

There is an underground problem and repairs may take 2-3 weeks. If extensive damage is found, a yellow wrap may replace the green wrap on the pole.


Yellow

There is extensive damage to the underground cable. Special Equipment and permits may be required for us to make a fix. Typical repair rime is 45+ days.



If you see a light that is out, it is also helpful for you to report it to Dominion or your manager too. Here's how:

1) Write Down the Pole Numbers,

2) Go to the Dominion Website where there is a form you can fill out

3) Call 866-366-4357,

4) Send an email to customer_servicecc@ccdompower.com

5) Private Streetlights- Please call your manager:

Cascades- Community Group 873-1800 Lakeside- KCOA 877-9835

Claymill- KCOA 877-9835 Masters- Harrison & Lear 825-9100

Eagle Sound- Diamond Mgmt. 344-9641 Pinehurst- Chesapeake Bay Mgmt. 534-7751

Fairways- Harrison & Lear 825-9100 Sanctuary- United Property 873-1185

Featherstone- Breeden Assoc. 875-0271 Shoreline- Community Group 873-1800

Gleneagles- Harrison & Lear 825-9100 Southlake- KCOA 877-9835

Images- Chesapeake Bay Mgmt. 534-7751 Willow Point- Harrison & Lear 825-9100

Ivystone- Chesapeake Bay Mgmt. 534-7751 Windbrook- Advanced Assoc. Mgmt. 873-0111


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