Frequently Asked Questions

Below is a list of questions that are commonly asked to the office staff. If you do not see your question here, please feel free to contact the office directly at (757) 877-9835.
What are the Kiln Creek Owners Association office hours?

The office hours are Monday-Friday, 8:30am - 4:30pm.

When are the Homeowners Assessments due?

The Master Association Assessments are due and payable on the 1st day of January and the 1st day of July each year. If your neighborhood has a Sub-Association, as well, you would need to contact that company to inquire about their dues and their payable dates.

What forms of payment can be used to pay the Homeowners Assessments?

Your assessments can be paid by check or money order. We do not accept cash payments greater than $5 in our office. We do not accept credit card payments at this time; however, you may pay online with an e-check or credit card. There will be a small additional fee for using a credit card.

What amenities are provided for the homeowners?

For your enjoyment, there is an outdoor swimming pool, tennis court, multi-purpose court, recreation center, playground. There are also walking trails. For more information on the Kiln Creek amenities, visit the Amenities page.

When does the pool open and when does it close?

Please see our pool page on the website for specific times and dates.

>
Is soliciting within Kiln Creek permitted?

No. If someone is soliciting in your neighborhood, you should call the police/sherriff department.

Who maintains the York County Park?

The York County Park on Kiln Creek Parkway is maintained by York County. Kiln Creek residents as well as York County residents are welcome to use this park.

Does KCOA carry insurance on our homes/cars?

No, the master association insurance policy does not cover any damage done to your home or car, unless the damage was caused by association staff. Also, if a golf ball hits your home or car, first try to get the golfer to take responsibility and if that does not work, you should contact your homeowners/auto insurance company.

If a home is vandalized or burglarized does our HOA dues pay for any damages that may occur?

No, again you would have to contact your insurance company in this situation.


If there are stray animals in our yards or flower beds do we call the KCOA to have them removed?
If you do not know to whom these animals belong, you need to call Animal Control. If you do know the animal's owner, the office can send them a letter to remind them of the rules regarding animals.

If someone is causing a noise disturbance whom do we call?

If it is during the morning or middle of the day you need to call the police/sheriff's department. If the noise disturbance is an ongoing situation and the person(s) causing the disturbance is in violation of Kiln Creek rules and regulations and upon our office receiving a written complaint, those person(s) will receive a letter of violation.

If someone is parked in my space or I am having problems with parking, whom do I contact?

If your subdivision has an interior property management company, they should be able to resolve this issue for you.

Is trash pick-up for Kiln Creek scheduled by the KCOA?

No. It is scheduled by the city/county in which you live. However, an exception to this rule is if your neighborhood is having some type of major construction, (i.e., work on your streets,) and you need trash to be picked up a few days earlier/later than usual, your interior property management company will schedule this for your neighborhood.

This winter when it snows whom do we call for snow removal?

Kiln Creek Pkwy. and Brick Kiln Blvd. will be treated with ice melt on the snow, by the city or county. If you live on a private Street, which is signified with a yellow street sign, you may contact your interior property management company, (i.e. United Property, Community Group, etc.) for scheduled snow removal or ice melt treatments. If you live on a public street, which is signified with a green street sign, these streets are maintained by York County or the City of Newport News.

Do our dues pay for membership to the Country Club and Golf Course?

No, we are a completely separate entity from the Golf and Country Club. You may get information on rates for membership or golfing by calling 874-2600 or visiting their website.
If we have friends who are interested in buying or renting in Kiln Creek do we send them to the KCOA office for details?

No, we do not keep a listing of properties that are for sale or for rent within Kiln Creek. You should send them to a realtor who should be able to print them a listing. If you know someone strictly looking to rent an apartment, they can contact Featherstone Apartments at 875-0271.

Does Kiln Creek have its own sports teams for the youth?

Not at this time. However any type of recreational activities we hold will be printed in the Kiln Creek Courier, so keep your eyes out for exciting details in the future. Also, if you’d like to volunteer to coach or organize this type of activity please call the office at 877-9835.